Refund policy

Thank you for shopping with us! We strive to provide you with the best products and services possible. Below is our return policy:

1. Non-Returnable Orders: Due to hazmat safety reasons, all orders are non-returnable. We apologize for any inconvenience this may cause.

2. Damaged Products: We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if your product arrives damaged, we are here to help.

3. Refund or Replacement: Customers may request a refund if their product(s) arrives damaged within 24 hours of delivery. We do not offer refunds for orders placed with an incorrect address. It is the responsibility of the customer to enter the correct address. To request a refund, please contact us at bdfragrancez@gmail.com with photos of the damaged product and your order details. We will promptly review your request and provide further instructions.

4. Honesty and Trust: We trust that our customers are honest with how their package arrives and do not abuse our policy. Our goal is to ensure your satisfaction with every purchase, and we appreciate your cooperation in this matter.